Shipping Methods & Carrier Selection
Small Packages (typically under 150 lbs):
Shipped via UPS Ground, providing reliable and traceable delivery across the U.S.
Oversized or Heavy Equipment (e.g., Bulk Pumps, Ag Systems):
Delivered via XPO Freight or another trusted freight carrier, ideal for large or palletized items.
Shipping Rates & Delivery Timeframes
Shipping Rates:
Determined by the carrier based on overall order weight, dimensions, shipment distance, and delivery options selected.
Delivery Estimates:
UPS Ground:* 1–5 business days, depending on destination.
Freight Delivery (e.g., XPO):* Typically 3–7 business days for regional shipments; transit times may vary.
Order Processing & Handling Time
Orders are custom-packaged with care to ensure optimal protection.
Standard Processing Time: Within 24 hours after order confirmation.
Once dispatched, customers receive shipping confirmation, including carrier details, tracking number, and estimated delivery date via email.
Tracking Your Shipment
For UPS Ground shipments:
Customers can track delivery via the UPS tracking number provided.
For Freight Deliveries:
Tracking information or a link will be included in the shipping confirmation. For inquiries, customers may contact the assigned carrier or reach out to our Customer Service at CustomerService@PumpAndMeter.com or 317‑877‑7867.
Delivery Terms & Receiving the Shipment
UPS Ground: Signature upon delivery is waived.
Freight Shipments (XPO or Similar):
Delivered to the curbside by default.
Inspect Upon Arrival:
Customers should inspect all items for visible damage. If damage is found, refuse delivery and contact Customer Service promptly.
Returns & RMA Process
Visit our Terms & Conditions or Limited Warranty page (linked in the site footer) for full details on returns, exchanges, and warranties.
To initiate a return, contact CustomerService@PumpAndMeter.com to receive a Return Merchandise Authorization (RMA) number and instructions.
Contact & Support
For help with shipping options, tracking, or delivery arrangements:
Email: CustomerService@PumpAndMeter.com
Phone: 317‑877‑7867
Mailing Address:
Pump & Meter Solutions, Inc.
PO Box 380
504 Demoss Ave.
Arcadia, IN 46030
